Shipping policy

At Yily Creative Studio, every piece is carefully handcrafted and personalized in our small family studio. Because each item is made to order, please allow time for production before your order ships.

Processing Time:
All orders are made especially for you. Our current processing time is typically 3–7 business days, depending on order volume and the level of personalization required.

Once your order is completed, it will be shipped using the carrier selected at checkout.

Shipping Time:
Shipping times vary depending on your location and the shipping method chosen at checkout. While most packages arrive within the estimated delivery window, please note that shipping carriers may occasionally experience delays that are outside of our control.

Tracking Information: 
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package on its way to you.

Incorrect Shipping Addresses:  
Please ensure that your shipping address is correct at checkout. Yily Creative Studio is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages:  
Once a package has been handed over to the shipping carrier, delivery is managed by the carrier. If your package appears delayed or lost, we recommend contacting the shipping carrier directly using your tracking number. Of course, we are always happy to assist if you need help.

If you have any questions regarding your order or shipping times, please feel free to contact us. We truly appreciate your support of our small business.